Dog and Cat boarding, lodging, daycare, grooming and more for Dallas, Richardson, Plano, Frisco, and surrounding cities.

Business Philosophy

The business philosophy of Pappy’s is to treat to create a customer experience that is safe, clean, fun and professional.  Pappy’s provides each customer with a “peace of mind” feeling when they leave their pet in the care of the Pappy’s team.  Pappy’s treats its customers, vendors and staff with respect and integrity.  The focus is on creating a happy, clean and safe environment for pets and to make it as easy as possible for people to do business with the organization. 

 

Vision & Mission Statement of Pappy’s Pet Lodge:

Pappy’s Pet Lodge is and will remain the #1 pet care facility in the North Dallas/Richardson/Plano and surrounding. 

Pappy’s mission is to provide personalized pet care for people with a passion for their pets by providing pet owner “peace of mind” and offering the highest level of professional pet care at competitive prices. 

 

Pappy’s team motto is to: Clean, Safe and Loving pet care in an environment where our employees love each pet as if it is OUR own pet. 

Pappy’s will stay true to its recognition as Small Business of the year, Collin Comerica 60 Best Companies in Collin County, Best of D Magazine and other community awards.

Pappy’s will continue to be a trend setter to remain the media “go to” person for all pet related issues.  Pappy’s plans to gain more national and local recognition in addition to being recognized by FOX TV’s Reality Show: Renovate My Family with Jay McGraw and Sheer Dallas and every local television and most radio stations. 

 

Pappy’s is devoted to the pet community and will work in partnership with local animal shelters and rescue groups to help spearhead efforts to keep pets out of shelters and off the streets through consumer education and consultative pet care practices. 

 

Pappy’s is committed to the community through the Chamber membership, Junior League and Rotary International amongst other civic and community endeavors.

Our vision is to continue to expand locally and present a franchise offering in the near future.    

 

Pappy’s Core Values:

To Our Pet Guests

 

We will care for all pets through focused, documented, love and attention to their behavior, well being,  eating habits and potty cycles during each visit.   Our job is to make every effort to help all pets in Pappy’s care to remain happy and healthy once entering our environment. 

To Our People Guests

 

We will treat our people guests with respect through fair pricing and value added services.  We will provide a safe, clean, comfortable, home-like, loving and fun environment for their pets.

Next to our pet guests, our people guests are the most important asset to our business.  We will continually find ways to show our customers how much they mean to use through loyalty programs and other specials and surprises throughout the year.  We are honored by the trust our people guests have in us when they must be away from their 4-legged babies and entrust them into our care.  We understand will not survive without our people guests and will go the extra mile to make sure we meet or exceed their needs and expectations. 

To Our Staff

 

Our pet professionals are the lifeblood of our company.  We hire people who are compassionate toward all our guests and professional in all we do.  We offer an opportunity for them to grow personally and professionally and are committed to their success through ongoing training and development.  This allows Pappy’s to continually meet our guest and staff expectations.

To Our Vendor Partners

 

We view our vendors as our partners in success and hold them accountable to the same level of expectation that we have for ourselves.   We will seek mutually beneficial vendor relationships.  We will gladly recommend these vendors as a resource to our customers.  

To Our Community

 

We will be good corporate and community citizens and will seek opportunities to serve and educate pet owners while providing expertise to local communities.  We do all we can to help keep pets out of shelters and help them be a healthy part of our guests families. We will remain involved in community non-profit through our Shelter affiliations, local Chambers of Commerce and others as identified.