These are testimonials created by our current customers. The comments were sent to us to share their experiences.
Cherity is such a doll-so helpful and friendly. She made me feel so comfortable leaving my little human with fur at your place. I know she will have a blast and thank you so much for having such a fantastic business!
Ashleigh - Plano, TX
I just want you to know that I had my three babies in today and as always we had an excellent experience.
Pamela and Houng ( not sure if I spelled this correctly?) at the front desk were so sweet to me and my dogs ....
I don't know the names of the employees that work in the back - but I see them often when I come in and they are alway so cordial to me and kind to my dogs - I don't want to leave them out ....
Lisa - as always - was a gem. My huskey - Selu - is blowing her coat and the hair is unbelievable! Lisa had her de-haired and beautiful by the time I picked her up - quite a job - I have no doubt!
My schnauzer Lexie is easy - no problems. But her brother is a problem. Jackson will not let me brush him - I feel like a terrible dog parent - Lisa is always so understanding - anyway - he was extremely matted this time. Lisa called me and discussed what she wanted to do to remedy the situation as she had to really shave him this time. He is still beautiful and she talked to me about trying to get him used to being brushed. Even though I had several problems this time Lisa took extra time to make sure all my dogs looked great and that I was happy as well.
I am so appreciative of your staff - they are awesome. I will be boarding them next month and they will be groomed again in the interim - I cannot tell you how much I love that you are there for me and for Selu, Jackson and Lexie.
Thank you - Thank you - Thank you ...again and again and again.
Karen - Plano, TX
I dropped off my dog at Pappy's 1(Dallas) today for boarding
for a couple of days. Whoever you have working the desk
did an excellent job. She was friendly, tried to do some
subtle up selling and then took care of our dog. Just FYI,
this person was great.
March 19, 2006
Our two dogs, Toby and Shadow
were boarded for the first time ever last week and I have to tell
you what a positive experience it was! Your staff is wonderful.
Anonymous
March 19, 2006
Thank you so much for the information! I am on my way to pick up Gizmo right now – she was just groomed. I have to tell you that I absolutely love your staff and facility. Thank you for the exceptional customer service and doggie care!
Heather
March 18, 2006
I will be a lifelong Pappy's customer! Check-in at the front desk
is quick,
and the receptionists ensure that they have the proper feeding
and
medication instructions for your pet. The kennel staff works diligently,
and they treat your pet as if it was their own. My dog always
comes back
healthy and happy. Willie has a strict medication schedule due
to his bad
allergies, and I never worry about leaving him overnight. I know
he will be
fed and medicated correctly. Also, I know he will be loved on
all day! He
hates having his toenails trimmed, and the groomer- Lisa- is the
only person
I know of that can touch his feet. She lets me come back with
him to calm
him down, and she trims away while I pet him. My own veterinarian
cannot
even trim his toenails. I have referred many people to Pappy's
Pet Lodge,
and I will continue to do so. Make your reservations as early
as possible
because Pappy's is a popular locale. I would not leave my baby
anywhere
else!
-Megan
October 10, 2006
Jack has stayed with you before and he seemed to do well. We were very satisifed with your service and would love for him to stay with you again. Thanks!
Bryan and Maria -Plano, TX
November 11, 2006
Our three babies have been
FREQUENT visitors to the Dallas Pappy's since June of this year
(so much that we are beginning to think THEY think they live there).
We moved to the area over Memorial Day weekend, and the gang at
the Dallas location deserves kudos for their friendly assistance
(and sometimes patience) and always smiling faces. I don't think
anyone could find a better employee than Charlie. She remembers
each customer and their four-legged furries down to the smallest
detail. She provides great recaps of our dogs' stays, and the
smile never leaves her face. Our youngest puppy, Maddie, is one
of Pamela's biggest fans. She trained with Pamela in June and
has not forgotten her. Every time Maddie sees Pamela, she gets
so very excited...and she is instantly on her best behavior!
And everyone one else at the Dallas location deserves praise.
It is obvious how much the staff enjoys playing with our dogs,
and that puts us at ease when we drop them off each time.
Thank you! And keep up the great work!
Katie & Anthony -Dallas,
TX
November 8, 2006
Fran did a great job grooming
my babies. She had them done when she said she would (noon). The
girl at the front desk was very friendly also (didn’t get
her name).
Micki -Plano, TX
November 14, 2006
I just wanted to take quick moment to tell you how wonderful I
think Pappy's is! Once again Milo and Otis had a blast over Thanksgiving
- I think the staff spoils them more then I do! I never worry
about them for a second when I'm out of town as I know that they
will be well loved and well taken care of. Everyone at the Ohio
Drive location is just the best, they truly do treat them as if
they were their own. On days when I bring them in for day care
all I have to do is say "do you boys want to go to Pappy's?"
and the tails start wagging and they run to the garage door ready
to go! I feel truly blessed to have a place like Pappy's to bring
them too. I love being able to recommend you all without the slightest
bit of hesitation. I just want everyone to know what a treasure
you guys are!
Thanks again for all you do!
Candice
November 27, 2007
Just wanted to say thank
you for taking such great care of Whitney while I was in WI over
Thanksgiving. I can't think of a better home away from home when
I'm not here.
I hope you all have a great Christmas Holiday and a wonder-filled
New Year!
Fondly,
Kathleen and Whitney
December 12, 2006
Kudos to Charity and her
staff at the Plano store--they helped ease our mind while we were
stranded in Miami on the 29th of December. The grooming done by
Lisa was also exceptional!
All the best to you and yours in this new year!
Lisa
January 12, 2007
Hi Kim. I have been meaning
to send you this e-mail for a while. I just wanted to let you
know that your staff is awesome!!! Harley is always so excited
to see all of his human friends at Pappys. They're always very
friendly and welcoming. We can leave Harley there and not worry
about his safety. It means a lot to us to have such a great place
with special people for our crazy big furry baby.
Thank you,
Jeff, Anna & Leah
Just want to thank you and
all your folks who took care of Max last weekend. He was soooooooo
Happy when we picked him up and I'm so glad we tried your great
kennel. Thanks a million. We'll tell our friends about you and
we'll be back for sure in March if not before! You all are great!!!!!!!
Tina... Max's mom February 3, 2007
If you would like to send us your favorite experience with Pappy's Pet Lodge, please email Kim.
