These are testimonials created by our current customers. The comments were sent to us to share their experiences.
Hi, Kim & all the Pappy's Team,
First & foremost - thank you for all you do to keep my Katie happy, healthy, safe, entertained, well trained, & beautiful. Every month when she gets groomed @ Pappy's on George Bush, she always looks so beautiful, feels so soft, & smells so good in order for us to go the next day to Baylor Hospital to do dog therapy. She is a walking/smiling advertisement for Pappy's. The patients, their families, & hospital staff all benefit from Katie spreading good cheer to them. They treat her like a rock star - yelling her name when we get off the elevator or walk into the various departments. Every visit to the hospital, we are always asked where Katie was trained, gets groomed, boards, etc. I am always quick to say, "At Pappy's".
Second - While Katie & I were in a patient's room last Fri., 25th, the sister of the patient received a phone call from Bonnie @ Pappy's to update her on her dog who's boarding @ the Ohio facility. When she got off the phone, the sister said to me, "Isn't Pappy's the best place ever?". Certainly, I agreed with her. I asked her the next time she talks to Bonnie, please tell her that Katie & I said, "hi".
I just wanted you to know that many of us who trust you & your fine staff to take care of our children really do appreciate all you do.
Best wishes,
Janis & Katie
When I dropped her off this morning a woman was dropping off her little dog for the first time. She asked me if Zoe likes it at Pappy’s. We all got a chuckle out of that as Zoe zipped past us all heading to the back and the day care room. The lady commented that it must make me feel good that she likes it so much. Indeed it does.
Thanks again for your great staff and place for our babies to visit.
Libby Actkinson
Hi there. I wanted to let you know how pleased we are with the recent grooming of our shih-tzu Remington. Remington recently developed a skin allergy, causing her to scratch. That, coupled with the rain and wind, caused Remington to be severely matted. We knew that the hair on her legs and stomach would need to be shaved. However, with it being the middle of winter and extremely cold outside, we were reluctant to have the rest of her body/coat shaved or cut short. We felt it was important that we keep enough length on her body to provide warmth. I think our groomer’s name is Misty. Prior to grooming Remington, Misty called me to confirm my instructions regarding the grooming: shaving the legs and underbody, while leaving some length on the top. She explained that it was standard to attempt to blend the hair cut, to look more natural. She was concerned that we may not like the outcome with the huge disparity between the hair lengths. I let her know we were aware that this would be a ‘transitional” haircut and that we would be comfortable with the outcome.
However, I was completely blown away when I saw my dog. Misty did such a fantastic job with the cut. Yes the hair on her legs is short, with the top a little longer, BUT she did a great job transitioning and blending on the sides. Now Remington has enough hair on her body to provide warmth, but the offending mats are gone from her legs. With the shorter coat and shaved tummy, the vet was able to provide additional treatment to the areas affected by her allergy (or allergic reaction as they are now considering the culprit.
I wanted to thank our groomer for being so conscientious with her grooming of Remington and for doing such a great job. This is incredibly important, given that we used to be long time clients of Pappy’s – more than six years, up until last year. Unfortunately there was a situation with a grooming session that concerned me so much that we walked away for more than a year. After receiving one unhappy grooming after another, we finally decided to give Pappy’s another try. I am extremely pleased with this outcome and would highly recommend Misty’s work to anyone. She did a great job!
Thanks Misty!
I just want you to know that I had my three babies in today and as always we had an excellent experience.
I don't know the names of the employees that work in the back - but I see them often when I come in and they are alway so cordial to me and kind to my dogs - I don't want to leave them out ....
I am so appreciative of your staff - they are awesome. I will be boarding them next month and they will be groomed again in the interim - I cannot tell you how much I love that you are there for me and for Selu, Jackson and Lexie.
Thank you - Thank you - Thank you ...again and again and again.
Karen - Plano, TX
I dropped off my dog at Pappy's 1(Dallas) today for boarding
for a couple of days. Whoever you have working the desk
did an excellent job. She was friendly, tried to do some
subtle up selling and then took care of our dog. Just FYI,
this person was great.
March 19, 2006
Our two dogs, Toby and Shadow
were boarded for the first time ever last week and I have to tell
you what a positive experience it was! Your staff is wonderful.
Anonymous
March 19, 2006
Thank you so much for the information! I am on my way to pick up Gizmo right now – she was just groomed. I have to tell you that I absolutely love your staff and facility. Thank you for the exceptional customer service and doggie care!
Heather
March 18, 2006
-Megan
October 10, 2006
Jack has stayed with you before and he seemed to do well. We were very satisifed with your service and would love for him to stay with you again. Thanks!
Bryan and Maria -Plano, TX
November 11, 2006
Our three babies have been
FREQUENT visitors to the Dallas Pappy's since June of this year
(so much that we are beginning to think THEY think they live there).
We moved to the area over Memorial Day weekend, and the gang at
the Dallas location deserves kudos for their friendly assistance
(and sometimes patience) and always smiling faces. I don't think
anyone could find a better employee than Charlie. She remembers
each customer and their four-legged furries down to the smallest
detail. She provides great recaps of our dogs' stays, and the
smile never leaves her face. Our youngest puppy, Maddie, is one
of Pamela's biggest fans. She trained with Pamela in June and
has not forgotten her. Every time Maddie sees Pamela, she gets
so very excited...and she is instantly on her best behavior!
And everyone one else at the Dallas location deserves praise.
It is obvious how much the staff enjoys playing with our dogs,
and that puts us at ease when we drop them off each time.
Thank you! And keep up the great work!
Katie & Anthony -Dallas,
TX
November 8, 2006
Fran did a great job grooming
my babies. She had them done when she said she would (noon). The
girl at the front desk was very friendly also (didn’t get
her name).
Micki -Plano, TX
November 14, 2006
I just wanted to take quick moment to tell you how wonderful I
think Pappy's is! Once again Milo and Otis had a blast over Thanksgiving
- I think the staff spoils them more then I do! I never worry
about them for a second when I'm out of town as I know that they
will be well loved and well taken care of. Everyone at the Ohio
Drive location is just the best, they truly do treat them as if
they were their own. On days when I bring them in for day care
all I have to do is say "do you boys want to go to Pappy's?"
and the tails start wagging and they run to the garage door ready
to go! I feel truly blessed to have a place like Pappy's to bring
them too. I love being able to recommend you all without the slightest
bit of hesitation. I just want everyone to know what a treasure
you guys are!
Thanks again for all you do!
Candice
November 27, 2007
Just wanted to say thank
you for taking such great care of Whitney while I was in WI over
Thanksgiving. I can't think of a better home away from home when
I'm not here.
I hope you all have a great Christmas Holiday and a wonder-filled
New Year!
Fondly,
Kathleen and Whitney
December 12, 2006
Hi Kim. I have been meaning
to send you this e-mail for a while. I just wanted to let you
know that your staff is awesome!!! Harley is always so excited
to see all of his human friends at Pappys. They're always very
friendly and welcoming. We can leave Harley there and not worry
about his safety. It means a lot to us to have such a great place
with special people for our crazy big furry baby.
Thank you,
Jeff, Anna & Leah
Just want to thank you and
all your folks who took care of Max last weekend. He was soooooooo
Happy when we picked him up and I'm so glad we tried your great
kennel. Thanks a million. We'll tell our friends about you and
we'll be back for sure in March if not before! You all are great!!!!!!!
Tina... Max's mom February 3, 2007
If you would like to send us your favorite experience with Pappy's Pet Lodge, please email Kim.
